LOGIN DETAILS

When you book your place you will receive an order notification email within a couple of minutes. This email contains the Zoom login details you will need at the bottom. If the participant is a colleague please forward the login details to them. This email acts as your receipt for accounts purposes. If you do not receive this email please check your spam folder.

TOPICS COVERED

An introduction to the concepts and issues of managing staff within organisations.

Topics Covered : Leadership - Standards - Direction - Leadership Styles - Motivating Staff - Job Design - Recognition Principles - Enhancing Engagement - Organising Staff - Job Definitions - Building Teams - Team Performance - Delegating Work - Expert Tasks - Staff Development - Designing Jobs - Managing Performance - Performance Reviews - Skills Development - Coaching – Mentoring - Managing Change - People Problems - Respecting People - Disciplinary Issues - Unfair Dismissal - Dismissal Steps - Negative Behaviour - Under Performance - Absenteeism - Long Term Absence - Poor Timekeeping - Challenging Conversations

PARTICIPANTS

For staff members, volunteers, trustees or board members of charities, schools, healthcare or public sector organisations who wish to manage staff within their organisation. People who provide advice to organisations are also welcome.

WORKSHOP FORMAT

Workshops consist of talk, questions and answers. There are no power points or audio visuals. There are no break out sessions, role playing exercises or group activities. Participants are not expected to introduce themselves. Workshops run better if participants are on video but it is not compulsory. Each workshop follows a script. By using scripts more topics can be covered in less time with complete accuracy. Participants are sent a copy of the script by email after the workshop. The trainer may add unscripted remarks during the workshop to liven things up. Workshops do not require prior knowledge. Everything is explained in everyday language. Jargon and acronyms are kept to a minimum.